Refunds & exchanges
Peline.com would like you to be completely happy and feeling gorgeous with your online purchase. If for some reason you don't, most items can be returned within 7 days of the date of purchase. If you need a different size or color you can place a new order immediately or wait for your return to be processed for a refund. You are responsible for the cost of return shipping, except in the case of defective items or a delivery error on our part.
To be eligible for returns/exchanges, please note the following criteria;
- Purchased less than 7 days ago
- Has not been WORN, ALTERED OR WASHED
- Remains in original packaging with all tags attached
- We do not accept returns/exchanges on UNDERWEAR
- No refunds/exchanges will be issued for merchandise on Sale
- All items must be returned as a complete set (as purchased) in the original unworn condition and original packaging Items with tags removed.
- No refunds/exchanges for items that smell of cigarette smoke, body odor or perfume, that have lotion or body glitter on them, that are soiled or stained.
- Items that are not eligible for returns and will be returned to the customer at the customer's expense.
Peline.com reserves the right to refuse service, credit and exchanges to anyone who, in our opinion makes excessive or arbitrary returns and exchanges.
Refunds will be issued within 10-15 days of receipt of returned merchandise and may take an additional 5-7 days to appear on your account.
Please send an email to email@example.com for all enquiries.
We only issue 1 (one) return authorization (RA) and 1 (one) return label per order. Please be sure you have verified all items will work for you. Once 1 (one) return authorization (RA) and return label have been issued we cannot issue another RA or label.
Returning Outside the US: Yandy does not supply return labels for orders outside the US. Complete the Return Authorization process online. The customer is responsible for shipping back to Yandy. We strongly recommend adding delivery and/or signature confirmation.
Return Label Fees - If you use the optional USPS Return label supplied with your return authorization and you selected Return for Refund there is a $4.95 fee deducted from your refund. If you select Return Store Credit we waive the label fee.