Refunds and Exchanges
REFUNDS / EXCHANGES
Peline.com would like you to be totally happy and feeling drop dead gorgeous with your online purchase. If for any reason you don't, most items can be returned within 7 days of the date of purchase. If you need a different size or color you can place a new order immediately or wait for your return to be processed for a refund. We don’t offer exchanges. You are responsible for the cost of return shipping, except in the case of defective items or a delivery error on our part.
To be eligible for returns/exchanges, please note the following ;
- Purchased less than 7 days ago
- Has not been WORN, ALTERED OR WASHED
- Item is in its original packaging with all tags attached
- We do not accept returns/exchanges on UNDERWEAR
- No refunds/exchanges will be issued for sales merchandise
- All items must be returned as a complete set (as purchased) in the original unworn condition and original packaging Items with tags removed.
- No refunds/exchanges for items that smell of cigarette smoke, body odor or perfume, that have lotion or body glitter on them, that are soiled or stained.
- Items that are not eligible for returns will be returned to the customer at the customer's expense.
Peline.com reserves the right to refuse service, credit and exchanges to anyone who, in our opinion makes excessive or arbitrary returns and exchanges.
Refunds will be issued within 10-15 days of receipt of returned merchandise and may take an additional 5-7 days to appear on your account.
Please send an email to firstname.lastname@example.org for all enquiries.
Returns within the US: We issue 1 (one) return authorization (RA) and 1 (one) return label per order. Once 1 (one) return authorization (RA) and return label have been issued we cannot issue another RA or label.
Returns outside the US: Peline.com does not supply return labels for orders outside the US. Complete the Return Authorization process online. The customer is responsible for shipping back to Peline.com. Delivery and/or signature confirmation is recommended.
Return Label Fees - If you use the optional USPS Return label supplied with your return authorization and you selected Return for Refund a $4.95 fee will be deducted from your refund. If you select Return Store Credit, the label fee will be waived.